Chatbot

Chatbot is the general name for a program that responds in a conversational format. Since the emergence of generative AI, it has become a term used to refer to ChatGPT-type conversational AI.

Chatbot is a general term for a program that responds in the form of a conversation with a person. In the past, it was at the level of a customer center automatic response that selected a button in a given scenario, but after the advent of generative AI, it became a term referring to AI that allows free conversation, such as ChatGPT.

Originally, it was mainly used as a customer response tool to reduce the burden on counseling personnel. Since the emergence of LLM-based chatbots, their scope has expanded to search, writing, coding, and learning, making them the most representative way for the general public to encounter AI.

Confusion is often caused by the mixing of rule-based simple automatic responses and LLM-based conversational AI under the same name as chatbot. Although it appears to be the same chat window, the internal technology and capabilities are very different.

✅ Why it matters

• It is the representative contact point through which the general public most easily accesses AI technology. 24-hits response time is available, significantly reducing customer service costs. The scope of use, including search, writing, and learning, continues to expand.

⚠️ Limits and debates

• Rule-based automatic response and LLM-based AI are confused because they are called the same name
• LLM-based chatbots have the hallucination problem of confidently telling incorrect information
• The more natural the conversation, the more overconfident the ability is.